Terms and Conditions

1. 1. These terms

1.1. These terms and conditions apply to all warehousing and related logistics services provided by our company, as listed on our website. Skyford offers end-to-end logistics solutions, including warehousing, fulfillment, and distribution services for ambient, chilled, frozen, and high-value goods.

1.2. Please read these terms and conditions carefully and make sure that you understand them, before you submit your order to us or enter into any agreement or cooperation with us. These terms tell you  how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.

1.3. You must agree to these terms if you want to place an order or enter into a contract. Please note that before placing an order or entering into any contract with us, you will be asked to agree to these terms and conditions. If you refuse to accept these terms, you will not be able to order any services from our website or enter into a contract with us.

2. 2. Information about us

2.1. Who we are. Skyford operates the website www.skyford.uk. Skyford is a UK-headquartered logistics group, with operational reach extending across the UK and Europe.

2.2. Any notice shall be duly given if left at or sent by first class prepaid post to the last known address of the other party or by facsimile to the last notified number evidenced by a successful transmission record, or by email to the last address notified for the purpose of service. It shall be deemed to have been received: if posted 2 working days after posting (4 working days if sent abroad), and if sent by facsimile or email, one working day after sending subject to confirmation of successful transmission (fax) or delivery (email).

2.3. “Writing” includes email.

3. 3. Use of our website

By using this website, you agree to:

3.1. Use the site only for lawful purposes and in accordance with these Terms;

3.2. Not misuse, damage, or interfere with the website’s functionality;

3.3. Not attempt unauthorized access to restricted areas of the site or server.

4. 4. How we may use your personal information

4.1. We handle your personal data in accordance with our Privacy Policy. Please take a moment to review it, as it contains important terms that apply to you.

5. 5. Our services and obligations

5.1. We will provide our services with reasonable skill and care. In the absence of written instruction to us given a reasonable time in advance with sufficient warning and detail, no particular precautions nor any special treatment need be taken or provided for the Goods by us or our subcontractors, nor shall time be of the essence for performance by us.

5.2. In the case of bulk Goods, unless the parties have agreed otherwise, we may deal with and/or mix apparently similar goods consigned by or for you without distinguishing between consignments.

5.3. In the case of carriage by us, our responsibility for the Goods starts when loading on the vehicle is complete and ends when the Goods are tendered for unloading. In the case of storage and/or processing, it starts when they are accepted into store by us and ends when they are tendered by us or our subcontractors for collection, or we become aware of the grounds for their removal under Condition 7.11 or on the expiry of notice under Condition 19.1 or 19.2.

We are responsible for loading and unloading the Goods at the warehouse if such services are provided by us. Where we provide both storage and carriage services, we shall also be responsible for the Goods during their transfer between our vehicle and our storage facility, and vice versa.

In the case of forwarding, our responsibility is only to engage or propose apparently competent contractors and to give them adequate instructions (on the basis of, and limited to, matters known to us) in relation to the Goods; and in this case, or where the contract is for advice, we are not responsible for the Goods themselves.

5.4. Unless we state otherwise in writing, where we provide forwarding services, we operate as your agent in dealing, or engaging others to deal, with the Goods.

5.5. For the purposes of the Fulfilment House Due Diligence Scheme and other matters relating to tax, excise, customs or duties, we shall not act as your direct representative.

5.6. Signature on a delivery note on behalf of you or your consignee or a carrier engaged by or on behalf of either is evidence that the Goods have been received in apparently good order save as noted.

5.8. We may open packaging or Goods Transport Units to inspect them or Goods they contain.

5.9. Except to the extent stipulated by the contract between the parties, we shall not be required to have any particular resource or configuration of security or surveillance devices on or around our premises. Cameras and other surveillance devices are for the purposes of record keeping only, and we shall not be required to have them contemporaneously or regularly monitored.

5.10. Except to the extent expressly agreed between the parties, we are not responsible for stock rotation or consolidation in respect of Goods, and it is for you to request specific action in writing and to pay our charges for it.

6. 6. How the contract is formed between you and us

6.1. The contract between you and us is formed only when we confirm acceptance of your order or request in writing or by email. The services provided by us may require full-service agreement to be signed between parties. We will provide you with our agreement if required in advance.

7. 7. Your obligations

7.1. You are either the owner of the Goods, or you are authorised by the owner to accept these Conditions on their behalf.

7.2. The Goods shall be presented to us (and/or anyone else dealing with them) securely and properly packed in compliance with any applicable statutory regulations, recognised standards, and good practice; and that both the Goods and any Goods Transport Unit are and will remain in a condition to be safely handled, stored and/or carried so as not to cause injury, damage, contamination or deterioration (or the possibility thereof) to any person, premises, property, the environment, drains or watercourses, equipment, or any other items. Where we perform any operation or process on the Goods, they will be delivered to us in a condition allowing that operation or process to be carried out without further work (other than unpacking) on our part.

7.3 Before we assume any responsibility for or in relation to the Goods, you will inform us in writing of any relevant matters; including any special precautions necessitated by the nature, size, shape, weight, condition or potential for deterioration of the Goods, and any statutory or other requirements relevant to the Goods with which we or others may need to comply; and you will promptly after invoicing pay our reasonable extra charges for complying.

7.4. You will promptly indemnify us against all duties, taxes, excise, customs, and any other expenses we have paid or may be required to pay in respect of the Goods; including where liability to pay them arises due to the fault, act, or omission of us, our employees or subcontractors.

7.5. Your goods will be delivered to us, and will remain, in a condition where they can be safely handled, stored or carried by us and the carrier of any dispatch by us; and safely handled, stored or used by the consignee. Except to the extent previously notified in detail to, and accepted by, us in writing none of the goods: are or may become or be deemed to be, (actually or potentially) hazardous, deleterious, contaminating or contaminated; may cause pollution of the environment, damage to property or other items or substances or harm to human health if they or any emanation escape from their packaging; require any official consent or licence (or would be illegal for us) to handle, possess, deal with or carry; or will at any time whilst in our possession, care or control constitute Waste. This provision applies whether or not we have inspected the goods or opened any packaging.

7.6. You will provide a risk assessment and/or method statement appropriate for handling the Goods. Where we are carrying the Goods, then unless otherwise previously agreed in writing, you will provide suitable facilities, equipment and methods for, and will procure, safe and prompt loading and unloading of the Goods at, any location not occupied by us in which they are being handled.

7.7. You will comply with any reasonable requirements of us relating to handling, packing, carriage, storage or forwarding of Goods (and ancillary matters) which are notified in writing from time to time.

7.8. Information given by or on your behalf shall be timely, correct and complete. You will provide promptly any documentation, instructions or information which is relevant to the Goods, to any interest in them, to any services provided or to be provided by us, or to any actual or anticipated obligation of us related to either the Goods or you. You will do so when, and in a format, reasonably requested by or on behalf of us; and in any case promptly on your own initiative when you become aware of any such thing material to the interests of us.

7.9. You will be responsible for instructing us in writing on the order of stock removals and other specific action, and we shall be entitled to charge for such work.

7.10. You will not, without our informed prior written consent, consign Goods to us (or procure it) in circumstances where we may be held or deemed to have placed them on the market for the purposes of the General Product Safety Regulations 2005 or equivalent legislation.

7.11. You will indemnify us against any expense, loss, claim or damage we suffer as a result of your instructions (or failure to give instructions or information); or which is related to any breach of your obligations to us or any other person or under the law; or to your insolvency, or complying with the instructions of a competent authority in respect of the Goods, or which arises from the application of general average; and you will pay all costs and expenses (including professional fees) incurred in, and our reasonable charges for, dealing with such matters and their consequences. You will pay an extra charge equal to the amount of any fine or penalty payable by us wholly or partly as a consequence of compliance with your instructions, or of your acts or omissions. If we suspect a breach of Condition 2, we may refuse to accept the Goods, demand their immediate removal, or ourselves arrange their removal without notice, at your expense.

7.12. You must comply with our health and safety policies and procedures at all times while on our premises or when interacting with our staff, subcontractors, or facilities. Failure to comply may result in suspension of services or termination of the contract.

7.13. You will also comply with any other obligations that may be required under applicable law, under this agreement, or under any annexes, schedules or appendices to this agreement.

8. 8. Prohibited items we cannot store or carry

8.1. Prohibited items list. Please check our prohibited items list page, for items that we cannot carry as part of the services.

9. 9. Price

9.1. We provide a specific price quote after receiving all necessary information from you, including (but not limited to) the dimensions and weight of the goods, collection and delivery addresses, and any specific service requirements. We take reasonable care to ensure that any pricing we provide is accurate based on the information you submit. If you think that our pricing does not meet your expectation, please contact us directly to receive a tailored quote.

10. 10. Charges, payments and lien

10.1. All fees for the services we provide must be paid by you in accordance with the pricing and payment terms we have agreed.

10.2. Payment must be made by bank transfer to the account details we provide in the invoice, unless we agree otherwise in writing.

10.3. Payment must be made within the timeframe set out in our contract or stated on the invoice.

10.4. Our charges are subject to VAT and may be increased by prior notice to you. The notice shall be at least 7 days for increases reflecting any rise in fuel costs and at least 21 days otherwise. If you do not agree to the increase, you shall notify us in writing and remove the Goods within 21 days after receipt of our notice. If the Goods are not so removed, then the increased charges will apply from expiry of our notice. We have the right to charge for storage of the Goods for so long as we have custody of or are responsible for them.

10.5. Our charges shall be paid without deduction or set-off at such periodic intervals as may have been agreed between the parties and in any event on the earliest of:

(a) the expiry of any agreed period of credit,

(b) when any amount payable to us by you becomes overdue, and

(c) the time immediately before any of the Goods cease to be in our care or control.

10.6. We reserve our right to charge you interest on money overdue to us at the rate of 8% per annum above the Bank of England base rate, from the payment due date until full payment is received, whether before or after judgment.

10.7. We shall (on our own behalf and as agent for any assignee of our invoices) have a general and particular lien on the Goods (and any associated documentation or records) as security for payment of all sums (whether due or not) claimed by us from, or actually or prospectively payable to us by, you or another Interested Party on any account (relating to the Goods or not), or otherwise claimed in respect of the Goods or other property of an Interested Party.

Where a lien secures sums payable to or claimed by us, it shall continue to apply to Goods to cover those sums notwithstanding any transfer of ownership of Goods or change of customer. Storage shall be charged for any Goods detained under lien or where we are required by any competent authority to retain them. We do not insure Goods detained under lien.

Where Goods are held by our subcontractor or agent, that constitutes possession and control by us for the purposes of any lien asserted by us.

10.8. All invoices must be paid in full before any goods leave our warehouse.

10.9. We reserve our right to suspend the services if you owe us any money until such time as all payments payable to us have been paid.

11. 11. What happens if you owe us money

11.1. Our right to retain your goods if you owe us money. If you:

11.1.1. owe us any money, we are entitled to retain possession of your goods stored with us until full payment has been made; and

11.1.2. fail to settle the outstanding amount within 28 days of us notifying you of the debt, we may:

11.1.2.1. sell your goods and deduct from the proceeds the amount you owe us and any costs we incur in relation to the sale. We will refund any remaining balance to you after deductions; or

11.1.2.2. destroy or otherwise dispose of your goods if a sale is not reasonably possible. You will still remain liable for any outstanding amounts and associated disposal costs.

11.2. Our right to suspend the services if you owe us any money. If you owe us any money, then we may suspend the performance of the services until such time as all payments payable to us have been paid.

12. 12. Your right to make changes

12.1. If you wish to make a change to the services you have ordered, please contact us. We will let you know if the change is possible. If it is, we will inform you of any impact on the price, timing, collection or delivery details, or other relevant factors (additional charges may apply as set out in our surcharge list). If the change is not possible or the revised terms are not acceptable to you, you may choose to end the contract.

13. 13. Our rights to make changes

13.1. Minor changes. We may make minor changes to the services to comply with legal or regulatory updates, or to make technical improvements (e.g., for security reasons).

13.2. Significant changes. If we make more substantial changes to these terms after accepting your order, we will notify you. You may then choose to cancel the contract and receive a refund for any services paid for but not received.

14. 14. Your liability

14.1. You are responsible for any loss, damage, costs, or claims arising from your breach of these Terms, negligence, or wrongful acts. You must provide accurate and complete information necessary for the provision of services.

14.2. We shall not be liable for any loss or damage resulting from your failure to comply with your obligations.

14.3. Nothing in this clause limits your liability for death, personal injury, or fraud.

15. 15. Insurance, indemnities, and our liability

15.1. Unless expressly agreed, we do not insure the Goods, and you shall make arrangements to cover the Goods against all insurable risks to their full insurable value (including all duties and taxes). The insurance referred to in Condition 15.5 is insurance against our potential liability for breach of our obligations and not to cover the Goods themselves against loss, damage, etc.

15.2. Subject to Condition 15.3, we shall have no liability for the Loss however arising.

15.3. If and to the extent that Loss is directly caused by negligence or wilful act or default of, or breach of duty owed to you by us, our employees (acting in furtherance of their duties as employees) or subcontractors or agents (acting in furtherance of their duties as subcontractors or agents), and subject to Conditions 15.4, 15.7, and 15.9, we will accept liability for Loss assessed on normal legal principles but not exceeding the Limit fixed pursuant to Condition 15.5. Any quantification of amount or value includes duties and taxes.

15.4. In no case shall we be liable for any lost profit, income or savings, business interruption, wasted expenditure, liquidated damages, or indirect or consequential loss; whoever may suffer or incur it.

15.5. In no case shall any liability of ours (including inter alia any liability in respect of duties and taxes) exceed the Limit, fixed as follows:

15.5.1 Where potential Loss relates to Goods, you may nominate the Limit as an amount (in Sterling, US Dollars or Euros) per tonne weight of the Goods by notice in writing stating the Limit you seek and the nature and maximum value of the Goods, including duty and taxes. The Limit so nominated shall apply in respect of any cause of action arising after the Date and thereafter for the period in which the nomination, and insurance to cover the Limit nominated, remains in effect. Unless (and until the day after) the Date is reached, 15.5.4 shall apply. The nomination shall cease to have effect in relation to Goods where our lien is enforced over them or notice has been given by us to remove them under Condition 7 but has not been complied with, or you give notice in writing to that effect. Where we choose to carry the further risk ourselves pursuant to 15.5.2, we may give 14 days’ notice in writing that the nominated Limit will cease to be in effect.

15.5.2 We will make reasonable efforts to obtain insurance on reasonable terms to cover our liability up to the Limit nominated by you, unless we choose to bear the risk without further insurance cover. It is a condition of the contract that you pay within 7 days of receiving it or them our invoice(s) for our costs in insuring against our potential liability up to the Limit, and/or to the extent that we elect to carry the risk ourselves, our extra charge to reflect our evaluation of the risk thus incurred.

15.5.3 If we obtain or extend insurance under 15.5.1 / 15.5.2 but the insurer does not pay the whole of a claim for a reason not arising directly and substantially from an act or default of ours, then subject to 15.5.4 and 15.9, our liability will be the greater of the gross amount actually paid by the insurer in respect of the claim or a Limit of £100 sterling per tonne.

15.5.4. Unless and until a higher Limit has been fixed under Condition 15.5.1 / 15.5.2 and continues in effect, or in any circumstances relating to Goods held under lien or which have not been removed in breach of Condition 19, the Limit shall be £100 sterling per tonne.

15.5.5 Where Loss does not relate directly to Goods (for example, alleged negligent advice or data protection irregularities), the Limit applicable shall be £1,000 per incident or series of connected incidents. However, we do not limit or exclude direct liability for death or personal injury caused by our own act or default or that of our employees or agents.

15.6. Without prejudice to our rights under Condition 10 to be paid free from deduction or set-off, any limitation of liability on our part shall be applied to any claim by you before any set-off or counterclaim is asserted against money payable to us.

15.7. We shall be discharged from all liability for any claim unless:

• we have received written notice of it within 10 days of the event giving rise to the claim coming to your or your consignee’s knowledge; and
• we have received, within 21 days of the event giving rise to the claim coming to your or your consignee’s knowledge, sufficient detail in writing to enable investigation. In the case of failure to deliver, time shall run from the second working day after the expected date of delivery.

15.8. Without prejudice to 15.7, we shall be discharged from all liability for any claim unless any legal proceedings (including any counterclaim) against us relating to the claim are issued and served within 9 months of the event giving rise to the claim.

15.9. We shall not be liable for any Loss to the extent that it is caused or contributed to by a breach of any of your obligations, or by a person for whom we are not responsible, or by any of the circumstances by virtue of which we are relieved of our obligations under Condition 23.1.

15.10. Any degree of performance by us of our obligations shall negate any allegation that we are refusing to perform them.

15.11. No Interested Party will make a claim or issue proceedings in respect of Loss against any Additional Party.

15.12. Without prejudice to Condition 15.11, if an Additional Party pays or is liable to make a payment to an Interested Party in connection with a claim for Loss, that Interested Party will fully indemnify us against any claim made by the Additional Party (including inter alia all costs and expenses) against us for reimbursement of, contribution to or indemnity against that payment to the extent that the claim, added to any direct liability of ours and payments made by us to all Interested Parties, exceeds the Limit applicable to the Loss giving rise to the claim.

16. 16. Circumstances where we have no liability to you

16.1. We are not responsible for any loss or damage to your goods if it happens because of:

• your goods include items we do not allow (prohibited items),
• your goods are not packed or labelled properly according to our guidelines,
• you gave us incomplete, incorrect, unclear, or late information or instructions,
• your goods were handled or stored incorrectly after delivery, or were misused,
• events beyond our control (like force majeure),
• your goods are seized or taken by legal authorities,
• natural loss, damage, or defects of the goods (like spoilage, design faults, or natural wear and tear),
• the person receiving the goods does not pick them up within a reasonable time after delivery.

17. 17. Variation in location and sub-contracting

17.1. We shall be entitled to subcontract on reasonable or industry standard terms all or any part of our obligations, and in this event these Conditions shall continue to apply as between us and you.

Where the place at which Goods are to be handled or stored has been designated, we may, if reasonable to do so, vary such place, so long as the substitute place is of at least comparable quality. However, except where urgent, we will obtain your consent (not to be unreasonably withheld or delayed) before storage is subcontracted or the designated place of storage is varied, and we will notify you of the location of the Goods.

17.2. Where we provide carriage, we are entitled to hold Goods overnight or temporarily, or (where appropriate) consolidate or split them, at such interim destination as we choose before the Goods are received into any designated store.

18. 18. Change of customer

18.1. If you wish to transfer the Goods or any part of them to the account of another person, you shall give prior written notice to us. The notice shall not be effective unless, before the effective date of the transfer, the proposed transferee notifies us in writing that they wish to become a customer, agree to be bound by these Conditions and by any notice given under Condition 3, endorse any information provided by you, and agree to pay our charges for the period after the effective date — and we agree in writing to the transfer. You will pay the charges for the period until the later of the effective date, or our acceptance of the notice and of the proposed transferee as a customer. In any event, you will remain jointly liable for charges and indemnities relating to Goods consigned by you to us. The Goods remain subject to any lien which applies at the time of transfer as security for amounts payable to us referable to periods both before and after the effective date of the transfer.

19. 19. Removal and disposal of goods

19.1. The Goods shall be removed by you at the time agreed between the parties. Removal of Goods at your request is subject to the availability to us of staff, equipment, and relevant capacity without incurring additional cost or causing disruption to our normal operations. However, we may at any time, by notice in writing to you, require the removal of the Goods within 14 days from the date of such notice — or, in the case of perishable Goods, 3 days — or immediately in case of urgency.

19.2. Where you fail to comply with Condition 7.1, or any payment from you is overdue, we may, without prejudice to our other rights and remedies against you, suspend activity and/or notify you in writing that the Goods may be or are being sold or otherwise disposed of. If the notice is solely due to a failure to pay us, we will allow 14 days for payment from the date of such notice before we proceed with sale or disposal. If the notice is for any other reason, there is no minimum period of notice, and we shall be entitled to take any action we consider expedient to deal with perishable, deleterious, or hazardous Goods or in case of urgency. On expiry of the period, if payment has not been made (or if applicable, the Goods have not been removed), we may sell or otherwise dispose of the Goods or any part thereof at your entire risk and expense, by such method and at such price (if any) as we consider appropriate. We will account to you for any proceeds of sale or disposal after deduction of all expenses and amounts claimed by us and any assignee of our invoices. We shall not be liable for any alleged failure to achieve a sufficient sale price for the Goods.

We (and any person deriving title to Goods through us) shall be entitled to use under licence, in connection with the disposal of Goods, any copyright material or trade marks, and pass on any manufacturer’s standard warranty relating to them, which would be available to an authorised retailer of the Goods.

19.3. Notice or action by us under this condition shall not in itself terminate the contract between the parties unless we expressly state so.

19.4. The time periods in this condition may be extended by us at our discretion.

20. 20. Governing law

20.1. These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

20.2. In the contract between us, you and we may agree and specify the country or jurisdiction whose laws shall apply to it and whose courts shall have jurisdiction in resolving disputes arising in connection with it or relating to the Goods. In the absence of such agreement, or in case of uncertainty, the law of England shall apply, and disputes will be dealt with exclusively by the English courts.

21. 21. Data and confidentiality

21.1. Each party will observe its obligations under the General Data Protection Regulation and other applicable data protection legislation including the Data Protection Act 2018.

21.2. Unless otherwise agreed in writing, we will be a data processor and you will be the data controller of personal data relating to or supplied by or on behalf of you or consignees of the Goods.

21.3. We will process personal data in accordance with your written instructions. We may use data supplied by or on your behalf for purposes appropriate to the performance of our obligations, the exercise of our rights, or for business planning by us. We may share data with a subcontractor as sub-processor (which shall be subject to an equivalent level of protection for data as applies to us) for the provision of our services to you, and also share data with any government, regulatory or statutory authority where legally required.

21.4. Subject to the provisions of this clause and applicable legislation, both you and we shall use all reasonable endeavours to keep confidential information or data supplied by or on behalf of the other which is expressed to be confidential, or which is of such a nature that it should clearly be regarded as confidential by a reasonable person.

22. 22. TUPE and service provision change

22.1. Where there is an Inward TUPE Transfer, you will indemnify us against all liability and expense (including inter alia the cost of taking advice) which we may incur in connection with:

22.1.1. the employment or the termination of employment, before the Effective Time, of any Employee;

22.1.2. any failure by the Transferor to comply in a timely manner with its legal obligations in respect of any of the Employees;

22.1.3. the transfer to us, by virtue of TUPE or otherwise, of the employment of any person or the applicability of terms of employment, other than those previously notified to, and previously accepted by, us in writing;

22.1.4. any act or omission, on or before the Effective Time, for which we become liable by virtue of TUPE or otherwise; or

22.1.5. the Transferor’s failure to comply with its obligations under regulation 13 of TUPE.

22.2. Where there is an Outward TUPE Transfer, you will indemnify us against all liability and expense (including inter alia the cost of taking advice) which we may incur in connection with the Transferee’s failure to comply in a timely manner with its legal obligations, including without limitation those under regulation 13 of TUPE.

23. 23. Other terms

23.1. Force majeure. We shall be relieved of our obligations to the extent that their performance is prevented or delayed by, or their non-performance results wholly or partly from, the act or omission of you or anyone acting on your behalf or with your authority, or an Interested Party, or by storm, flood, fire, explosion, civil disturbance, war, epidemic or pandemic, governmental, regulatory or quasi-governmental action, directive or restriction, breakdown or unavailability of premises, equipment or labour, or any other cause beyond our reasonable control.

23.2. Each exclusion or limitation of liability in these Conditions exists separately and cumulatively.

23.3. Delay or failure by either party to assert or enforce its rights shall not be a waiver of them. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. Nothing done or stated by us (other than to the extent specifically expressed in writing by us) shall constitute a waiver of our rights under Conditions 10 and 19.

23.4. The intellectual property rights in designs, software, or other works created by or on our behalf shall be and remain our property. That is the case whether or not you or any other party has paid the costs of origination or development, but in such circumstances, you shall have a non-assignable licence to use it for your own purposes in the performance of the contract with us, for so long as the contract continues.

All content on this website, including text, graphics, logos, and images, is the property of Skyford or its licensors. You may not copy, modify, distribute, or reproduce any part of this website without our written consent.